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Here is How to Get the Help You Need from Your POS Provider (Even if You Do Not Speak Tech)
May 3, 2024 / 10 minute read / By Zoya Naeem
2024Is there a specific feature of your point of sale system that’s not working as expected?
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2024Stuck with a POS system glitch? Here’s how to get the support even if the tech talk confuses you.
Ever feel like your POS system speaks a whole different language? You are not alone. Many retailers struggle to communicate their needs effectively to their POS provider, especially when technical terms fly back and forth.
A smooth-running POS system is the backbone of any thriving business. Even minor glitches can snowball into lost sales and frustrated customers without proper support.
But don’t worry; we won’t let the tech talk hold you back.
This article will help you learn how to get the help you need from your POS provider, even if you don’t speak the language of error codes and tech.
Before Diving in, Understand Your Needs
Conquering any challenge starts with understanding the problem itself. The same goes for tackling point of sale hiccups. Before reaching out to your POS provider, take a moment to pinpoint your exact needs.
You can communicate your needs to your POS provider more effectively by pinpointing the exact challenge you are facing. Here are some questions to help you get started:
By answering these questions, you will gain a clearer picture of the problem you need to solve. This clarity will help you have a more productive conversation with your POS provider, even if you’re unfamiliar with the tech language.
Set Realistic Expectations with Your POS Provider (Don’t Get Scared if You’re Not the Tech Person)
Switching to a new point of sale system isn’t all rainbows and butterflies. Adjusting can take some time, especially since you’re probably pretty used to your old POS system.
There are probably good reasons you’re making the switch, maybe you want to unlock new features, streamline processes, or have a more user-friendly POS system. The key thing to remember is that a new POS system means new ways of doing things.
During the transition, you will need to be flexible. It might feel a little bumpy at first, but stick with it. Once you get comfortable with the new POS system, you will start seeing the benefits, like increased efficiency and happier customers.
Now, we all know that not everyone is tech-savvy. That’s one of the primary reasons you choose to partner with a point of sale company. They have a team of experts to support you, and you don’t have to become a programmer overnight.
However, a smooth POS transition goes both ways. When you contact your POS provider for help, be upfront about your comfort level with technical terminology. Tell them that you might need things explained in a simpler way. This will help set realistic expectations for both you and your support team.
Remember, clear communication is key. (in literally all aspects of life!)
The more information you provide about your issue, the better equipped your POS provider’s team will be to assist you, even if you don’t speak tech.
How Do You Effectively Communicate (Even Without Speaking Tech)?
Clear communication is the key to getting the most out of your POS company’s support.
Here are some tips to help you explain your issue clearly, even without diving into tech talk:
Remember, you and your POS provider are a team. By setting the expectations upfront that you might need things explained a bit simpler, you are helping the support techs better assist you.
Using Resources Available from Your POS Provider
Most POS providers offer a treasure trove of resources to help you get the most out of their system. The good news is you don’t need a tech degree to take advantage of them! These resources can be a lifesaver when you have a question or need a quick refresher.
Pro Tip:
When searching for a new POS system, look for the one with a built-in search function. This allows you to get help directly within the software itself. Simply type in a keyword or question, and relevant information should pop right up.
Here are some of the most common ones you will find:
| POS System Support Resources | How Does It Help |
|---|---|
| Self-Serving Knowledge Base | This is a giant online library filled with articles and training guides on using your POS system. It's usually searchable, so you can easily find the quick topic you need. This is much faster and easier than flipping through a user manual. |
| FAQs Section | This section tackles frequently asked questions about the POS system. It's a great starting point if you're facing a common issue. |
| Live Chat or Phone Support | While not all POS companies offer this, some provide live chat or phone support to answer your questions directly. This can be a great option if you need more personalized assistance, as opposed to only being able to send emails and wait for responses. |
Pro Tip:
When choosing a POS system, consider one that offers on-screen help buttons or pop-up instructions. These can provide quick explanations of features directly within the software, eliminating the need to search elsewhere.
By exploring your POS provider’s resources, you can find solutions to your questions, learn new skills, and ultimately get more out of your POS system. Don’t be afraid to dig in and see what you can find.
Getting The Most Out of Your Support Experience (3 Tips for a Successful Support Interaction)
Now that you are armed with the communication tips and know where to find helpful resources, here’s what will help ensure you have a smooth experience when interacting with your POS provider’s tech support:
Pro Tip:
Choosing a POS System? Look for one with multiple support options, such as live phone calls, live chat and email. This gives you the flexibility to get assistance the way that works best for you, whether you need a quick answer via chat or prefer a more detailed conversation over the phone. Just like Celerant POS, that comes with live phone support in addition to other resources like knowledge bases and video demonstrations.
Using Celerant POS? Here’s How We Connect the Dots for You
At Celerant, we understand the importance of user-friendly POS technical support.
Our extensive knowledge base, video tutorials, and live phone support ensure you have the resources you need to keep your business running without any hiccups.
If you have any questions about Celerant POS, feel free to explore our comprehensive Learning Center or visit our Client Site. You’ll find answers to some of our users’ most common questions, educational blogs, videos, client success stories, and more.
Ready to learn more about streamlining your business operations with Celerant POS? Tap the button below and learn:
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