Retail eBook
Loyalty Programs within the Retail Space
Did you know that today, there are over 3.3 billion loyalty program memberships worldwide?
This highlights how vital these programs have become for businesses across different verticals. But as the retail industry expands, it’s essential to recognize that simply having a program is no longer enough.
The Importance of Customer Retention
Building customer retention is more than just encouraging repeat purchases -it’s about creating a community of fans who keep choosing your brand and telling others about it. With the right program, you can reward customers for their continued business, strengthen relationships, and stand out from the competition.
Types of Programs for Your Customers
- Points-Based Programs
- Tiered Programs
- Subscription-Based Programs
- Hybrid Programs
For retailers, loyalty programs can:
- Build up your repeat purchases
- Strengthen your customer relationships
- Connections with your brand
- Building a community around your brand
Related: » Celerant’s Loyalty Solutions
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Building a Program for Your Business
Customer retention isn’t what it used to be.
Research shows that 77% of consumers retract their loyalty more quickly than in previous years. There are other options and higher expectations, it’s vital that loyalty programs not only incentivize purchases but also deepen emotional connections with customers.
Creating a program that connects with your customers starts with careful planning and a clear understanding of your goals.
In the Loyalty Program eBook we have a roadmap to help you build a program that’s meaningful for your retail business and engaging for your customers.
Celerant can Help Make a BIG Impact with your customers
At Celerant, we offer mobile point of sale software includes a built-in rewards program that allows your customers to accrue and redeem points, both in-store and online.
Schedule a consultation with our team today to learn more about how we can help you improve your customer loyalty programs and grow your business.
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